The Global Call Center AI Market Size is estimated to expand rapidly in coming years, at a CAGR of 23.25% from 2018 to 2025. In 2017, the global market valuation was USD 1.15 billion, and it is anticipated to be greater than USD xx.xx billion by 2025. Use of artificial intelligence is likely to enhance the customer care support services in customer engagement platform by introducing automation in the industry. The contact center from the AI will anticipate a customer’s inquiry and will predict what customers want to know about. It will also provide appropriate solution throughout the conversation they had. AI in call center market will help to predict the customer needs and will help to provide solution as per their need which will save human energy and save human agents for complicated situations and conversation where it is needed.

Global Market Growth Opportunities (Revenue, Growth) By Region 2017

This global market study report analysis offers in-depth insights, revenue details, and other vital information regarding the global call center AI market, and the various trends, drivers, restraints, opportunities, and threats in the target market till 2025. The report offers insightful and detailed information regarding the various key players operating in the market, their financials, supply chain trends, technological innovations, key developments, apart from future strategies, acquisitions & mergers, and market footprint. The global call center AI market report has been segmented on the basis of type, application, and region. It includes the estimation of the market size, in terms of value, with respect to 4 main geographies, namely, North America, Europe, APAC, and RoW.

Segment Analysis

By Component Type Insights: on the basis of component type, global call center AI market has been segmented into computer platforms, solutions, and services. According to the research the services segment is expected to grow at high rating during the forecast period. Most of the market vendors offer technical support services and consulting services which are the particular form of services provided by AI in call center market.

By Deployment Insights: On the basis of deployment device, global call center AI market has been segmented into on premises and cloud. Among which cloud deployment method is expected to be the highest growing segment in the market in forecast period. Cloud allows access to multiple users to share information through the internet. Ease of access, data security, faster deployment feature, and low maintenance cost are some of the reasons behind growth of the market in forecast period. The increasing adoption of virtual technology, cloud network is expected to create various opportunities in the market. High flexibility, high computing power, higher efficiency and high bandwidth are the key points of cloud oriented AI network.

By End User Insights: On the basis of class of device, global call center AI market has been segmented into BFSI, retail & E-commerce, telecom, healthcare, media & entertainment. Among which BFSI segment is expected to drive the market in forecast period. The main role of AI in BFSI is to improve customer service. After gathering the data from the user’s mobile device, the AI based banking application processes the relevant information or redirect the users to the source of information. Various organizations has introduced chat bots across various operations. BFSI is the highest adoption of call center market as compared to other users.

Regional Analysis

The global call center AI market is divided into regions that are North America - U.S, Canada, Other; Asia-Pacific -India, Japan, China, Australia, Other; Europe - UK, Russia, France, Brazil, Other; Middle East and Africa. Every region analysis details in sense of growth, revenue, volume, challenges, and opportunities with the regional and global key players.  North America is expected to witness high growth in upcoming time span due to high technological developments in the market. United States is the biggest country in the acquisition of the call center AI solution in the market.

In terms of region Asia Pacific region is expected to witness high growth in the market in upcoming forecast. Increasing banking network and government’s insistence on providing bug free solution to the customers has led the market in upcoming time period.

Europe is anticipated to dominate the global call center AI market over the projected period majorly owing to high consumer awareness, better technological connectivity and ease of raw material and highly cost-effective business strategies.

Global Call Center AI Market Study Objective

1. To forecast the market size of global call center AI market, along with describing and defining the market, in terms of volume and revenue as well as market opportunities for stakeholders, in order to provide a competitive landscape for global market players.

2. Market analysis and forecast of global call center AI market on the basis of region, substrate and application or end-use industry. To profile major market players, and to analyze their market shares and essential competencies comprehensively.

3. To analyze and elaborate significant factors that will have major impact on the growth of global call center AI market, such as drivers, restraints, challenges and opportunities.

4. Regional analysis of global call center AI market, to induce market size of five global major regions, which include, Europe, North America, South America, Middle East & Africa and Asia Pacific.

5. Strategic analysis of micro markets, in terms of individual prospects, opportunities, growth trends and their involvement in overall market.

6. To provide detailed analysis of competitive and strategic developments in the global call center AI market like new product launch, partnership & agreement, investment & expansion, and company merger & acquisitions.

Key Players Landscape

Avaya, Haptik, Artificial Solutions, Zendesk, Conversic, Rulai, Inbenta Technologies, Kore.ai, EdgeVerve Systems, Pypestream , Avaamo, Talkdesk, NICE inContact, Creative Virtual, IBM, Google, Microsoft, Oracle are some of the key players in the market of call center AI.

Global Call Center AI Market Study Report Offer You!

The global market study report gives an idea about market size, share, stock, equity, investment and total price analysis. Also, the report provides comprehensively industry insights with all major factors such as market credit, allocation, demand, distribution, market scope, key players, end user & applications, provisions, livestock, commodities and industry economics analysis, future growth & forecast. The global market report includes all depth data like pre-market emphasis, market survey, market investment, industry advice, portfolio, finance, access, trade, market exploration, industry review and market predication & projection to develop effective strategies for optimizing their market position.