Global Customer Self-Service Software Market Size is estimated to expand rapidly in coming years, at a CAGR of 11.3 % from 2018 to 2025. In 2017, the global market valuation was USD 5.6 billion, and it is anticipated to be greater than USD xx.xx billion by 2025. Customer self-service is a form of electronic support that enables end-users to use technology to access data and execute routine duties without needing the help of a live customer service representative. Geographically, Asia Pacific region is expected to be the highest growing region in the global market of customer self-service software.

Global Market Growth Opportunities (Revenue, Growth) By 2017-2025

This global market study report analysis offers in-depth insights, revenue details, and other vital information regarding the global customer self-service software market, and the various trends, drivers, restraints, opportunities, and threats in the target market till 2025. The report offers insightful and detailed information regarding the various key players operating in the market, their financials, supply chain trends, technological innovations, key developments, apart from future strategies, acquisitions & mergers, and market footprint. The global customer self-service software market report has been segmented on the basis of type, application, and region. It includes the estimation of the market size, in terms of value, with respect to 4 main geographies, namely, North America, Europe, APAC, and RoW.

Segment Analysis

By Solution Type Insights: On the basis of solution, global customer self-service software market has been segmented into web self-service, mobile self-service, intelligent virtual assistants, social media & community self-service, email management, IVR & ITR, and, others. Among which web self-services segment is expected to dominate the global market in the forecast period. Web self-services are used by many organizations as a digital support system that allows the organization's clients and staff to self-assist by offering access to data and performing daily duties over the internet. Social media and community self-service are anticipated to be the fastest-growing solution in this industry, as businesses are quickly moving to social media by forming peer-to-peer support groups and discussion forums to reduce their customer support expenses.

By Vertical Insights: On the basis of vertical, global customer self-service software market has been segmented into banking, financial services, and insurance (BFSI), manufacturing, retail & e-commerce, education, media & entertainment, IT & telecommunication, healthcare & life sciences, transportation & logistics, utilities, government & public, others. The BFSI industry commands the share of the market; healthcare and life science are anticipated to be the largest vertical in this market as organizations are constantly launching self-service applications through which patients can undertake routine healthcare-related duties such as making appointments, carrying out or upgrading forms, and payments.

Regional Analysis

The customer self-service software market is divided into regions that are North America - U.S, Canada, Other; Asia-Pacific -India, Japan, China, Australia, Other; Europe - UK, Russia, France, Brazil, Other; the Middle East and Africa. Every region analysis details in sense of growth, revenue, volume, challenges, and opportunities with the regional and global key players. In terms of region, the Asia Pacific region is expected to witness high growth in the market in the forecast period. Organizations from emerging countries such as India, China, and Japan are highly adopting customer self-service software. As well as, SMEs in the region are acknowledging the importance of customer self-service software. Moreover, the presence of key players in the region will dominate the global network in terms of revenue.

North America is expected to witness high growth in upcoming time span due to high demand in the BFSI sector. North America region is considered a key player of adopting advanced technologies. Moreover, the adoption of artificial intelligence and cloud-based technologies is expected to dominate the global market in the forecast period. Europe is anticipated to dominate the global customer self-service software market over the projected period majorly presence of key players, adoption of new AI technologies and highly cost-effective business strategies.

Global Customer Self-Service Software Market Size, Share Analysis by Region 2017

Global Customer Self-Service Software Market Study Objective

1. To forecast the market size of customer self-service software market, along with describing and defining the market, in terms of volume and revenue as well as market opportunities for stakeholders, in order to provide a competitive landscape for global market players.

2. Market analysis and forecast of customer self-service software market on the basis of region, substrate, and application or end-use industry. To profile major market players, and to analyze their market shares and essential competencies comprehensively.

3. To analyze and elaborate on significant factors that will have a major impact on the growth of customer self-service software market, such as drivers, restraints, challenges, and opportunities.

4. The regional analysis of customer self-service software market, to induce market size of five global major regions, which include, Europe, North America, South America, Middle East & Africa, and the Asia Pacific.

5. Strategic analysis of micro-markets, in terms of individual prospects, opportunities, growth trends and their involvement in the overall market.

6. To provide detailed analysis of competitive and strategic developments in the customer self-service software market like a new product launch, partnership & agreement, investment & expansion, and company merger & acquisitions.

Key Players Landscape

Microsoft Corporation, Nuance Communications, Inc., Oracle Corporation, SAP SE, Salesforce.com, Inc., Aspect Software, Avaya, Inc., BMC Software, Verint Systems, Inc., and Zendesk, Inc. are some of the key players in the market of customer self-service software.

Global Customer Self-Service Software Market Study Report Offer You!

The global customer self-service software market study report gives an idea about market size, share, stock, equity, investment and total price analysis. Also, the report provides comprehensively industry insights with all major factors such as market credit, allocation, demand, distribution, market scope, key players, end-user & applications, provisions, livestock, commodities and industry economics analysis, future growth & forecast. The global market report includes all depth data like pre-market emphasis, market survey, market investment, industry advice, portfolio, finance, access, trade, market exploration, industry review and market predication & projection to develop effective strategies for optimizing their market position.